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Note: To verify this, the customer must have the original receipt of the purchase, without the receipt the customer cannot claim his/her warranty.
For further information contact your regional office or branch through the Find Us page or consult with the representatives (customer support) of the company at (042) 111 111 660.
Orient Electronics offers a component replacement warranty of 1 year for all of its home appliances and consumer electronic products. Our Air Conditioner, Fridge and Dispenser’s compressor has an extended component replacement policy of 3 years (total). We also provide our customers free service visits for the first month of purchase, consequent visits are though charged separately.
Orient Electronics does not provide any accidental warranty. If the product is damaged through misuse, the customer cannot claim a replacement warranty.
Orient Electronics employs on-site technicians who will be able to assess the warranty claim for a particular product. In cases where the product will require further evaluation, the customer will have to bear the cost of transporting the product to the nearest (Orient) service center. Once the product is received at the service center, our technicians will then assess the product fault and validate or invalidate the warranty claim.
Depending on the location, components may need to be shipped to the engaged service center. This can take the course of a normal delivery time (5-7 days). Once the component is received, the service center will then replace the faulty component and test the product. Once the product is found to be operating at expected efficiency the product will be delivered to the customer. The customer may be required to pay service and transportation charges separately (see guidelines).